Before You Launch A Startup, Learn This

Links, On Startups

Nathan Kontny:

My 2011 startup with Y Combinator imploded, largely because we couldn’t get enough traction. What was I going to do next? And more importantly, how was I going to avoid repeating my mistakes?

[..]

It’s happened for me. I went from that miserable failure of a startup to realizing I needed to get better at audience building before my next venture. And so I practiced my craft of writing and storytelling on my blog. One article a week. Tell a good story. Me or someone else figuring out some problem through some conflict. My audience grew.


How To Build A More Candid Think Tank Culture At Work

Links, On Startups

When was the last time you got completely unfiltered feedback? Do you dread presenting your big projects to your team because you fear their harsh critique?

With so much at stake, it's no wonder that so many people choose to play it safe rather than to take a risk. The problem is, playing it safe leads to work that’s average at best.

But it doesn't have to be this way! Research into feedback abounds, and countless companies are stepping forward to share what works for them. Ed Catmull, co-founder of Pixar and the author of Creativity, Inc., introduced the concept of Braintrusts as a means to encourage more fruitful team feedback.

In his words, “The Braintrust is our primary delivery system for straight talk [at Pixar]. Its premise is simple: Put smart, passionate people in a room together, charge them with identifying and solving problems, and encourage them to be candid with each other.” He attributes the animation powerhouse’s 14 consecutive box office hits back to this think tank team.


Einstein's Advice On How To Be Happy

Links

As an entrepreneur, I know you are not in business just to make money.

You’re also in business because you think it will make you happier.

With this in mind, you may be interested in the following true story.

Albert Einstein is known as one of the smartest guys in history.

And one of the wisest. (They don’t always go together)

In fact still today, decades after his death, his brilliant quotes about life appear worldwide.



The right way to respond to feature requests

Links

Even the best products with the most passionate users will have these “success gaps” – a disparity between your product and the user’s desired outcome.

It’s easy to respond to these feature requests with a generic “Keep an eye on Twitter for updates” response or a pre-canned “We’ll pass your feedback onto the product team” message, but we’ve found that it’s valuable to mine these feature requests for deeper information so that you fully understand what the customer is trying to achieve.

That way, you’ll be able to strike a balance between keeping customers happy and collecting valuable information that will improve your product’s core value.

Here’s our best practice guide for handling feature requests in customer support.

Read the rest of the article to learn more.


Page 1 of 51 Next