Lessons Learned Building a Remote Culture


One of the best decisions we’ve made at Help Scout is to build a remote culture. The twenty people on our team hail from eleven states and four countries (including the US). While the benefits of a remote culture are tremendous, being successful requires radical commitment from leadership on your team.

As a founder or manager, this isn’t a decision to take lightly, because it will undoubtedly make your job harder. Remote teams require more organization, better communication, and a high level of proactive transparency from you.

We’ve made our fair share of mistakes and learned a lot over the last three-plus years. If you are interested in or are actively building a remote culture, I’m hopeful this essay includes at least one thing you can implement.

As a remote team ourselves, it's fun to see how other companies build their remote culture.